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📞 +90 546 960 47 45📧 info@hoteltextilesupply.com🌍 Worldwide Export
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FAQ

Answers before you ask

Everything buyers ask us about MOQs, samples, customization, shipping and payment — in one place.

Ordering & MOQ

What is your minimum order quantity?+
MOQ varies by product: ~50 pcs for standard towels, robes and linen sets; ~100 pairs for slippers; ~100–200 pcs for items with logo work or custom colours. If your target is below MOQ, ask anyway — we can sometimes combine productions.
Can I order multiple products in one shipment?+
Yes — that’s our specialty. Towels, linen, robes and slippers can be consolidated into one container with unified documentation, saving significantly on freight.
Do you sell to individuals?+
We’re a B2B supplier focused on hotels, trade buyers and businesses. We don’t serve retail/consumer orders.

Samples & Quality

Can I get samples before ordering?+
Yes. We ship samples worldwide for serious inquiries; the cost is typically credited against your first bulk order. Digital mockups for logo work are free.
Are your products certified?+
OEKO-TEX® Standard 100 certified yarn and fabric options are available across the range. Certificates are shared with your quotation and can be verified online.
What quality control do you perform?+
Specification check at production (weight, dimensions, colour), inline inspection during manufacturing, and pre-shipment final inspection. Third-party inspection (SGS/BV) can be arranged for large orders.

Customization

Can you produce with our logo?+
Yes — embroidery, jacquard weaving, printing and woven labels. Send your logo and we return a free digital mockup within 48 hours. See our Custom Production page for MOQs per technique.
Can you match a specific colour?+
Pantone-matched dyeing is available from ~200 pcs per colour. We send lab-dips for your approval before bulk dyeing.
Do you offer private label?+
Yes — full white-label programs with your woven labels, care labels and retail packaging, for chains, distributors and e-commerce brands.

Shipping & Payment

Which countries do you ship to?+
We export worldwide, with the deepest experience in Europe, the Middle East, Russia/CIS, the Balkans and North Africa. FOB, CIF and DDP terms available.
How long does delivery take?+
Stock items: 1–2 weeks production + transit. Custom production: 3–4 weeks + transit. Sea freight to Europe runs 5–10 days; road freight to Central Europe under a week.
What are your payment terms?+
Standard terms are a deposit with balance before shipment via bank transfer (T/T). Letter of Credit can be discussed for large orders; established repeat buyers can discuss extended terms.
Who handles customs and documents?+
We prepare the full export set — commercial invoice, packing list, certificate of origin, and EUR.1/ATR for EU buyers (enabling duty-free entry). Your side handles import clearance, or choose DDP and we manage door-to-door.

Question not answered here?

Message us on WhatsApp — a real export specialist replies, usually within hours.

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